> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nimbata.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to listen to, read, and download call recordings and transcripts

|| To enable call recordings, see: [How to enable a call recording](https://help.nimbata.com/en/article/how-to-enable-a-call-recording-1dtkuq8/). To enable transcriptions, see: [AI call transcriptions: how to activate transcriptions and summaries](https://help.nimbata.com/en/article/ai-call-transcriptions-how-to-activate-transcriptions-and-summaries-bmjguu/).

Every recorded call in Nimbata has an audio recording, a transcript, and an AI-generated summary, all accessible from the same place.
 This article covers how to play, read, and download each one.

# Listen to a recording

### Step 1. Open the calls log

* Go to [Activity > Calls](https://app.nimbata.com/activity/calls).

### Step 2. Play the recording

* Locate the call in the list.
* Click the **Play** button on the call row to open the audio player.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/imagen6w6sp_1df40ed.png)

### Step 3. Download the recording (optional)

* Click the **download icon** in the audio player to save the recording to your device.

|| If no Play button appears on a call row, recording was not enabled for that call at the time it occurred.

# Read a transcript or summary

There are two ways to access transcripts. 
Use the column method when you want to scan quickly across many calls. 
Use the expanded panel when you want to read a specific transcript in full or switch to the AI summary.
# Method A: Transcription column

### Step 1. Add the Transcriptions column

* Click the **three-dot menu** in the upper right of the calls list.
* Select **Edit Columns**.
* Find **Transcriptions** in the available columns list.
* Click the arrow to move it to **Selected Columns**.
* Click **Close**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image1ogzit5_1lhr2hr.png)

### Step 2. Open a transcript

* Click the transcript icon on any call row in the Transcriptions column.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/imagesj4s71_1gbbwf0.png)

| Transcriptions are processed after the call ends. Allow a few minutes before they appear.

# Method B: Expanded call panel

### Step 1. Filter to calls with recordings

* Click **Filters**, then **+ Add filter**.
* Select **Recording** and set the value to **Yes**.
* Click **Apply changes**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image10dqygj_4n1j4q.png)

### Step 2. Expand the call

* Click the **downward arrow** on the call row to open the call detail panel.

### Step 3. Open the transcript or summary

* Click **Transcript** to read the full written record of the conversation.
* Click **Summary** to read the AI-generated overview of the call.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/imagev17zis_jbnw5q.png)

# Download a transcript

### Download a single transcript

* Expand the call row to open the call detail panel.
* In the **Transcript** section, click the **download icon** to save the transcript as a text file.

### Download transcripts in bulk

* Go to [Activity > Calls](https://app.nimbata.com/activity/calls).
* Apply any date range or filters to narrow the calls you want to export.
* Add the **Transcriptions** column via the three-dot menu (see Method A above).
* Scroll below the call list and click **Excel** or **CSV** to download.

|| Transcripts exported in bulk appear as plain text within the spreadsheet column. For the full formatted view, open the individual call record.
---

🎉 You can now play any recording, read any transcript, review any AI summary, and download what you need; all from Activity > Calls.
Detailed Guide: [**How to find and share recordings and transcripts to train your team**](https://help.nimbata.com/en/article/how-to-find-and-share-recordings-and-transcripts-to-train-your-team-16obag4/) 
Detailed Guide: [**How to enable a call recording**](https://help.nimbata.com/en/article/how-to-enable-a-call-recording-1dtkuq8/) 
Detailed Guide: [**AI call transcriptions: how to activate transcriptions and summaries**](https://help.nimbata.com/en/article/ai-call-transcriptions-how-to-activate-transcriptions-and-summaries-bmjguu/) 
Detailed Guide: [**Call summaries vs. call transcripts: what's the difference**](https://help.nimbata.com/en/article/call-summaries-vs-call-transcripts-whats-the-difference-1holuch/)