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# How to enable weighted call routing

|| To use the templated setup instead, see: [Template: how to enable weighted call routing](https://help.nimbata.com/en/article/template-how-to-enable-weighted-call-routing-11ji0q4/).

**Weighted call routing** distributes incoming calls across destination numbers according to percentages you define. 
Use it to match call volume to agent capacity, route by skill level, or split traffic between departments.

### Step 1. Open the Call Flow Builder

* Go to [Tracking > Call Flows](https://app.nimbata.com/tracking/call-flows).
* Click **Create**.

### Step 2. Add the Weighted routing action

* Click the **+** button on the canvas.
* Select **Weighted** from the Routing Options menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/screenshot-2026-05-28-152251_17717oe.png)

### Step 3. Add destination numbers

* Click **Select Destinations**.
* Add the numbers you want calls distributed to.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/screenshot-2026-05-28-151959_qyj6tr.png)

### Step 4. Set the distribution percentages

* Adjust the percentage slider for each destination so the total equals 100%.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/screenshot-2026-05-28-152054_1qzgbpa.png)

### Step 5. Assign the call flow to tracking numbers

* Go to [Tracking > Numbers](https://app.nimbata.com/tracking/numbers).
* Assign the call flow to the relevant tracking numbers.

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🎉 Done. Calls will now be distributed across your destinations according to the percentages you set.
Detailed Guide: [**Template: how to enable weighted call routing**](https://help.nimbata.com/en/article/template-how-to-enable-weighted-call-routing-11ji0q4/) 
Detailed Guide: [**How to assign tracking numbers to call flows**](https://help.nimbata.com/en/article/how-to-assign-tracking-numbers-to-call-flows-uxu7qb/)