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# How to enable sequential call routing

|| To use the templated setup instead, see: [Template: how to enable sequential call routing](https://help.nimbata.com/en/article/template-how-to-enable-sequential-call-routing-tpe9tg/).

**Sequential call routing** directs incoming calls to your team members one by one, in a defined order. 
If the first person doesn't answer, the call automatically moves to the next person on the list, and so on; until someone picks up or the flow reaches its end (e.g. voicemail).

### Step 1. Open the Call Flow Builder

* Go to [Tracking > Call Flows](https://app.nimbata.com/tracking/call-flows).
* Click **Create**.

### Step 2. Add the Sequential routing action

* Click the **+** button on the canvas.
* Select **Sequential** from the Routing Options menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1cux57h.png)

### Step 3. Add destination numbers

* Click **Select Destinations**.
* Add at least 2 destination numbers.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_yba10r.png)


### Step 4. Configure ring time and sticky destinations

* Adjust the **seconds to ring** per destination (default: 25 seconds).
* Optionally enable **Sticky Destinations**; when active, a returning caller is routed to the same agent who answered their last call.
* If **Sticky Destinations** are enabled, set how many days back the system should look.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_78nby7.png)

### Step 5. Assign the call flow to tracking numbers

* Go to [Tracking > Numbers](https://app.nimbata.com/tracking/numbers).
* Assign the call flow to the relevant tracking numbers.

---

🎉 Done. Calls will now ring each destination in order until someone answers.
Detailed Guide: [**Template: how to enable sequential call routing**](https://help.nimbata.com/en/article/template-how-to-enable-sequential-call-routing-tpe9tg/) 
Detailed Guide: [**How to redirect unanswered calls to different destinations**](https://help.nimbata.com/en/article/how-to-redirect-unanswered-calls-to-different-destinations-3ebseg/) 
Detailed Guide: [**How to assign tracking numbers to call flows**](https://help.nimbata.com/en/article/how-to-assign-tracking-numbers-to-call-flows-uxu7qb/)