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# How to create a workflow for missed calls

|| The fastest way to set this up is with the pre-built template. See: [Template: how to create a Missed Call Email Alert workflow](https://help.nimbata.com/en/article/template-how-to-create-a-missed-call-email-alert-workflow-ifctoi/).

Missing a call can mean losing a lead. 
This guide shows you how to build a missed call workflow from scratch. 
The workflow triggers the moment a call goes unanswered and sends an alert to your email or phone.

### Step 1. Open the workflow builder

* Go to [Workflows](https://app.nimbata.com/workflows).
* Click **+ Create** in the top-right corner.

### Step 2. Choose From Scratch

* In the Create a New Workflow menu, select **From Scratch**.

### Step 3. Add a Call Outcome filter

* Inside the workflow builder, click the **+** plus sign.
* Select **Add filter**.
* Under the **Call Details** sub-menu, select **Call Outcome**.
* Set the value to **Not Answered**.
* Click **OK**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_pg37cl.png)

### Step 4. Add an Email Notifications action

* Click the **+** plus sign again.
* Select **Perform action**.
* Under the **Integrations** sub-menu, select **Email Notifications**.

| Need to set up Email Notifications first? See: [Email Notifications integration: how to set them up in Nimbata](https://help.nimbata.com/en/article/email-notifications-integration-how-to-set-them-up-in-nimbata-1tlmrc4/).

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_okmzu5.png)

### Step 5. Enable the workflow

* Click **Enable** in the top-right corner of the workflow builder.
---

🎉 Your missed call workflow is live. Every unanswered call will now trigger an email alert instantly.
Detailed Guide: [**Template: how to create a Missed Call Email Alert workflow**](https://help.nimbata.com/en/article/template-how-to-create-a-missed-call-email-alert-workflow-ifctoi/) 
Detailed Guide: [**Email Notifications integration: how to set them up in Nimbata**](https://help.nimbata.com/en/article/email-notifications-integration-how-to-set-them-up-in-nimbata-1tlmrc4/) 
Detailed Guide: [**How to set up your first workflow**](https://help.nimbata.com/en/article/how-to-set-up-your-first-workflow-q8c5v5/)