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# How to allow customers to stop call recordings

Giving callers the option to stop a recording builds trust, supports compliance with privacy laws such as GDPR and CCPA, and encourages more open conversation. 
When enabled, callers press a designated key during the call to stop the recording.

| Before you start: this feature requires an active Record action in the call flow. See [How to enable a call recording](https://help.nimbata.com/en/article/how-to-enable-a-call-recording-1dtkuq8/).

### Step 1. Open the call flow that uses recording

* Go to [Tracking > Call Flows](https://app.nimbata.com/tracking/call-flows).
* Click the call flow that already has the **Record** action enabled.

### Step 2. Set the stop-recording key on the Record action

* Find the **Record** block in the call flow.
* Open the dropdown and select the key number the caller must press to stop the recording.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_3q9okz.png)

### Step 3. Add a greeting that tells callers how to stop the recording

* Add a **Greeting** action before the Dial.
* Record or type a message informing callers of the key they can press.
* E.g. "This call may be recorded. Press 9 at any time to stop recording."

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_ze4532.png)

### Step 4. Save and assign the call flow

* Save the call flow.
* If this is a new flow, go to [Tracking > Numbers](https://app.nimbata.com/tracking/numbers) and assign it to the relevant tracking numbers.

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🎉 Done. Callers can now press the designated key at any time during the call to stop the recording.
Detailed Guide: [**How to enable a call recording**](https://help.nimbata.com/en/article/how-to-enable-a-call-recording-1dtkuq8/) 
Detailed Guide: [**How to set up call greetings**](https://help.nimbata.com/en/article/how-to-set-up-call-greetings-1wn6uuj/) 
Detailed Guide: [**How to assign tracking numbers to call flows**](https://help.nimbata.com/en/article/how-to-assign-tracking-numbers-to-call-flows-uxu7qb/)