> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nimbata.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to access reports by call tag

You can analyze call quality and volume broken down by call tag using two methods: via an **Analytics report** or via the **Dashboard**.

| You can download any chart as PNG, JPG, PDF, SVG, or CSV using the arrows in the top-right corner of the chart.

# Method 1: Analytics report

### Step 1. Open an analytics report

* Go to any of the following: 
* [Analytics > Trends](https://app.nimbata.com/analytics/trends)
* [Analytics > Tracking Source](https://app.nimbata.com/analytics/tracking-source)
* [Analytics > Missed Calls](https://app.nimbata.com/analytics/missed-calls)
* [Analytics > Compare Periods](https://app.nimbata.com/analytics/compare)

### Step 2. Set the date range

* Click the date range picker.
* Select the period you want to view.
* Click **Apply**.

### Step 3. Switch the channel to Call Tags

* Click the **Channel** menu on the upper-left of the report.
* Select **Call Tags**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_9p20zw.png)

Your report now displays data broken down by call tag.

# Method 2: Dashboard

### Step 1. Open the dashboard and add a chart

* Go to [Analytics > Dashboard](https://app.nimbata.com/analytics/dashboard).
* Click **+ Add** at the top-left of the screen.
* Select the **Calls** chart category.

### Step 2. Search for tag reports

* Type **tag** in the search bar.
* Click **Add** next to the report or reports you want to include.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_10oilqj.png)

* Close the menu.

### Step 3. Set the date range and filters

* Click the date range picker and select your time frame.
* Click **Apply**.
* Optionally, click **Filters** to narrow the data further.
---

🎉 Your tag-based reports are ready to review.
Detailed Guide: [**How to create new call tags**](https://help.nimbata.com/en/article/how-to-create-new-call-tags-yh2ah4/) 
Detailed Guide: [**How to customize your dashboard**](https://help.nimbata.com/en/article/how-to-customize-your-dashboard-7z4ph7/) 
Detailed Guide: [**How to filter your reports, views, and dashboard**](https://help.nimbata.com/en/article/how-to-filter-your-reports-views-and-dashboard-tc8gz5/)