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# How call recording retention works

Call recordings are stored in your Nimbata account for as long as your account is active, unless you configure a shorter retention period or delete recordings manually. 
This article explains the defaults, your options, and what happens to recordings when an account or project is closed.

### Default retention

* By default, Nimbata retains call recordings for the lifetime of your account. 
* There is no automatic expiry that deletes recordings after a fixed number of days on a standard plan. 
* Recordings made today will still be accessible months or years from now, as long as your account remains active.

### Managing retention

You have full control over your recordings and can remove them at any time.

**Deleting individual recordings:**
* Go to [Activity > Calls](https://app.nimbata.com/activity/calls).
* Open the call detail panel for the call you want to remove.
* Delete the recording from within the panel.

**Bulk management:** If you need to clear recordings for compliance or data minimization reasons, contact [support@nimbata.com](mailto:support@nimbata.com) to discuss bulk deletion options.

### Recordings and transcripts

* If a call has been transcribed, the transcript is stored separately from the recording. 
* Deleting a recording does not automatically delete the associated transcript, and vice versa. 
* If you need both removed, delete each independently.

### What happens when a project is deleted

* Deleting a project removes the project's configuration, such as its tracking numbers, call flows, and workflows. 
* Call data, including recordings and transcripts, is handled according to your account's data retention settings and applicable data protection requirements.

| **Detailed Guide**: [How to delete projects](https://help.nimbata.com/en/article/how-to-delete-projects-se6dfd/)

### What happens when an account is cancelled

* Upon cancellation, Nimbata retains your data for a period to allow for account recovery. 
* After that window, data is deleted in accordance with the Data Processing Agreement.
* If you need your recording data exported before cancellation, do this before closing the account.

| **Detailed Guide**: [How to export call activity](https://help.nimbata.com/en/article/how-to-export-call-activity-1bllkvv/) Detailed Guide: [How to cancel your subscription](https://help.nimbata.com/en/article/how-to-cancel-your-subscription-2844s0/)

### GDPR and data minimization

* If you are operating under the GDPR or a similar regulation, you may be required to retain recordings only for as long as there is a legitimate purpose. 
* Nimbata provides the tools to delete recordings on demand and to configure processes that support your compliance obligations.

| **Detailed Guide**: [Data retention, GDPR and CCPA compliance in Nimbata](https://help.nimbata.com/en/article/how-to-allow-customers-to-stop-call-recordings-12fvcp/)
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**Detailed Guide**: [How to enable a call recording](https://help.nimbata.com/en/article/how-to-enable-a-call-recording-1dtkuq8/) 
**Detailed Guide**: [How to listen to, read, and download call recordings and transcripts](https://help.nimbata.com/en/article/how-to-listen-to-read-and-download-call-recordings-and-transcripts-152w8zo/)