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# Email Notifications integration: how to set them up in Nimbata

Nimbata's Email Notifications feature sends real-time alerts for inbound calls and SMS to you, your team, or your clients, including call details and recording links.
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### Step 1. Add recipients

* Go to [Integrations > Email Notifications](https://app.nimbata.com/integrations/service/email-notifications).
* Enter the recipient email address(es). 
* Check **Send separate email to each recipient** if you want individual emails rather than a CC'd message.

### Step 2. Select a workflow

* Choose the workflow that controls when notifications fire. 
* Click **See all workflows** to pick an existing one
* Alternatively, click **Create new workflow** to start from scratch.

[**How to set up workflows**](https://help.nimbata.com/en/article/how-to-set-up-workflows-q8c5v5/)

### Step 3. Choose your trigger

* Click the trigger (shown in yellow) to set when notifications are sent.
* E.g. **when a call ends** or **when an SMS arrives**.

The integration shows a status indicator at a glance:
* 🟢 **Green** - running on all workflows it's been added to
* 🟡 **Yellow** - running on some, but not all, workflows
* 🔴 **Red** - not running on any workflow

### Step 4. Set the email subject

* Enter the subject line for the notification email. 
* You can use dynamic variables to personalise it.
* E.g. `New call on %tracking_friendly_name% — %call_outcome%`
Available variables:
* `%tracking_number%`
* `%tracking_friendly_name%`
* `%destination_number%`
* `%destination_friendly_name%`
* `%call_outcome%`
* `%caller_id%`
* `%caller_name%`

### Step 5. Customise the message body

Set the greeting text, choose whether to include the recording link and logo, and select the call data fields to display. Drag fields to reorder them.
All changes save automatically. If there's a validation error (e.g. addresses not separated by commas), Nimbata will display an inline error message.
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🎉 Done! Email notifications will be sent for every call or SMS that matches your workflow conditions.
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### Multiple configurations

To route different call types to different teams, you can create separate notification configurations.
* Go to **Integrations > Email Notifications**.
* Click **+ Add email notification.**
* Configure the new entry with different recipients, a different workflow trigger, or both. 
* Name the configuration and click the green checkmark to save. 
* Choose which configuration(s) to activate by adding the Email Notifications task to a workflow