# Voicemail

Voicemail captures a message from callers when no one answers. This page shows how to add it to a call flow, listen to the messages later, and start from the Voicemail template.

## Set up and listen to voicemail

> **Note:** To use the templated setup instead, see: [Start from a template](https://help.nimbata.com/call-handling/voicemail#start-from-a-template).

**Voicemail** captures a message from callers when no one answers. You define a custom audio greeting the caller hears, choose whether voicemail activates immediately or only after a timeout, and access all recordings from your activity log.

### Set up voicemail

1. **Open the Call Flow Builder**

   - Go to [Call handling > Call Flows](https://app.nimbata.com/call-handling/call-flows).
   - Click **Create** to start a new call flow, or click an existing call flow to add voicemail to it.

2. **Add the Voicemail routing action**

   - Click the **+** button below the **Dial** destination.
   - Select **Voicemail** from the Routing Options menu.

   > **Note:** You must add a Dial destination first; the Voicemail option only appears below an existing Dial action.

   ![Select Voice Mail from the Routing Options menu.](https://help.nimbata.com/_astro/01-image_1mjqc75.DND0F5ce_nPgUE.webp)

3. **Configure the voicemail greeting**

   - Choose **Default system audio** or upload your own file via the [Media Library](https://help.nimbata.com/call-handling/greetings-and-ivr#manage-audio-files).
   - Optionally adjust the **Call Timeout**: how long the Dial rings before voicemail picks up (default: 30 seconds; range: 10 to 60 seconds in 5-second increments).

   ![Optionally adjust the Call Timeout: how long the Dial rings before voicemail picks up (default: 30 seconds; range: 10 to 60 seconds in 5-second increments).](https://help.nimbata.com/_astro/02-image_1e4g4hq.DxPfc50d_ZltNH8.webp)

### Listen to voicemails

1. **Open the Calls activity log**

   Go to [Activity > Calls](https://app.nimbata.com/activity/calls).

2. **Play a voicemail recording**

   - Find the call in the list and locate the **Recording** column.
   - Use the recording player at the bottom right of the screen to play, download, copy a link, or adjust playback speed.

   ![Use the recording player at the bottom right of the screen to play, download, copy a link, or adjust playback speed.](https://help.nimbata.com/_astro/03-image_18xrrn2.HeOBdP0o_1qX56o.webp)

### Optional: create a saved Voicemail view

If you receive voicemails regularly, save a filtered view for quick access.

1. **Filter your All Calls view and save it**

   - In [Activity > Calls](https://app.nimbata.com/activity/calls), apply a filter for voicemail recordings.
   - Click **Save as** and name the view (for example, "Voicemail Recordings").
   - Click **Save**.

🎉 Done. Voicemails are captured automatically whenever a call goes unanswered and will appear in your Calls log.

Detailed guide: [Start from a template](https://help.nimbata.com/call-handling/voicemail#start-from-a-template)\
Detailed guide: [Manage audio files](https://help.nimbata.com/call-handling/greetings-and-ivr#manage-audio-files)\
Detailed guide: [Assign a call flow](https://help.nimbata.com/tracking/managing-numbers#assign-a-call-flow)

## Start from a template

> **Note:** To build this call flow manually using the full Call Flow Builder instead, see: [Set up and listen to voicemail](https://help.nimbata.com/call-handling/voicemail#set-up-and-listen-to-voicemail).

**Voicemail** captures a message from callers. The **Voicemail Call Flow** template sends every call straight to voicemail with a recorded message ("Send calls directly to voicemail with a recorded message"): it has no Dial action, so it needs no destination number. To ring a destination first and send unanswered calls to voicemail, build the call flow by hand instead (see [Set up and listen to voicemail](https://help.nimbata.com/call-handling/voicemail#set-up-and-listen-to-voicemail)).

1. **Open the template picker**

   - Go to [Call handling > Call Flows](https://app.nimbata.com/call-handling/call-flows).
   - Click **Create**.
   - Select **From Template**.

2. **Choose the Voicemail Call Flow template**

   - Hover over **Voicemail Call Flow**.
   - Click **Use template**.

   ![Use template on the Voicemail Call Flow card.](https://help.nimbata.com/_astro/01-image_nahtno.C4QDTFGf_Z16Cpf7.webp)

3. **Check the voicemail message**

   - The template is created and named automatically: **New Call**, a **Voicemail** block (with **Voicemail Audio** set to **System**), then **End of Call**.
   - Click the **Voicemail** block to change the message callers hear, if you want your own.

   ![The Voicemail Call Flow created from the template: New Call, a Voicemail block with Voicemail Audio set to System, then End of Call.](https://help.nimbata.com/_astro/02-image_v8lt8k.w9tJVl6C_K5NkC.webp)

🎉 Your Voicemail Call Flow is ready. Assign it to a tracking number under [Tracking > Numbers](https://app.nimbata.com/tracking/numbers) to go live.

Detailed guide: [Assign a call flow](https://help.nimbata.com/tracking/managing-numbers#assign-a-call-flow)\
Detailed guide: [Manage audio files](https://help.nimbata.com/call-handling/greetings-and-ivr#manage-audio-files)