# SMS

Nimbata lets you receive SMS messages sent to your tracking numbers and reply to them, either directly from inside the Nimbata app or from the destination phone. This makes it easy to serve customers who prefer texting over calling, all from one place.

> **Tip:** Your destination number must be SMS-capable for this feature to work. Check with your provider or Nimbata support if you're unsure.

> **Note:** Not every country supports SMS, so not every tracking number can receive texts. In the US, texts that arrive in Nimbata need no 10DLC registration; forwarding them on to your destination phone, or sending texts from Nimbata, does.

## Receive SMS (inbound)

1. **Open the Call Flow Builder**

   - Go to [Call handling > Call Flows](https://app.nimbata.com/call-handling/call-flows).
   - Click **Create** to start a new call flow, or click an existing one to edit it.

2. **Choose a template (new flows only)**

   - Select **From Template**.
   - Choose **Simple Call Flow**.

3. **Enable SMS on the Dial action**

   - Click the **Dial** action.
   - Add your destination phone number.
   - Tick the **Receive SMS** checkbox below the number field.

   ![Tick the Receive SMS checkbox below the number field.](https://help.nimbata.com/_astro/01-image_1efahb.CjHsxmaX_1LBote.webp)

## Respond to SMS (outbound)

1. **View and reply to messages in the SMS log**

   - Go to [Activity > SMS](https://app.nimbata.com/activity/sms-log).
   - Select a conversation to read the messages.
   - Type your reply and send directly from within Nimbata.

   ![Type your reply and send directly from within Nimbata.](https://help.nimbata.com/_astro/02-image_6p1hjf.DcP7NWxY_ZcobtH.webp)

🎉 Done. Inbound SMS messages sent to your tracking numbers will now be forwarded to your destination phone and appear in your SMS log for easy replies.

Detailed guide: [Assign a call flow](https://help.nimbata.com/tracking/managing-numbers#assign-a-call-flow)