# Recordings and transcripts

Every recorded call in Nimbata has an audio recording, a transcript, and an AI-generated summary, all accessible from the same place: [Activity > Calls](https://app.nimbata.com/activity/calls). This page shows how to play and download recordings, read transcripts and summaries, download transcripts, and share calls to train your team.

## Play and download recordings

> **Note:** To enable call recordings, see: [Turn on recording](https://help.nimbata.com/call-handling/call-recording#turn-on-recording). Recording must be enabled on the call flow associated with the call. To enable transcriptions, see: [Turn on transcriptions and summaries](https://help.nimbata.com/workflows/transcriptions#turn-on-transcriptions-and-summaries).

The calls log lets you replay any recorded conversation, download it, and review the call's details, including tags, attribution, AI notes, transcripts, and summaries. Recordings are downloaded individually.

1. **Open the calls log**

   - Go to [Activity > Calls](https://app.nimbata.com/activity/calls).
   - You land on the **Completed Calls** tab by default.

2. **Play the recording**

   - Locate the call in the list.
   - Click the **Play** button on the call row to open the audio player.

   ![The calls log's Recording column, with the Play button on one call row marked.](https://help.nimbata.com/_astro/01-imagen6w6sp_1df40ed.Bd4iIudT_1wRzq3.webp)

3. **Download the recording (optional)**

   - Click the **download icon** in the audio player to save the recording to your device.

4. **Review call details (optional)**

   - Click the expand arrow on the call row to open the full call detail panel.
   - Check the **Tags**, **Attribution**, and **Call Details** tabs for context.
   - Open **AI notes** for anything you may have missed.
   - Open the **Transcript** and **Summary** tabs for a full written record of the conversation.

   ![An expanded call with its tags, value and rating, attribution, call details, notes, the audio player, and the Transcript and Summary tabs.](https://help.nimbata.com/_astro/02-image_ry3afm.D-r2JXFe_1x2tAd.webp)

> **Note:** Recordings are only available for calls where recording was active at the time of the call. If no Play button appears on a call row, recording was not enabled for that call.

🎉 You can now play any recording and download what you need, all from Activity > Calls. A downloaded recording is ready to review, share, or archive. Use the transcript and AI notes alongside the audio for maximum insight.

Detailed guide: [Read transcripts and summaries](https://help.nimbata.com/activity/recordings-and-transcripts#read-transcripts-and-summaries)\
Detailed guide: [Share calls for training](https://help.nimbata.com/activity/recordings-and-transcripts#share-calls-for-training)\
Detailed guide: [Turn on recording](https://help.nimbata.com/call-handling/call-recording#turn-on-recording)\
Detailed guide: [Turn on transcriptions and summaries](https://help.nimbata.com/workflows/transcriptions#turn-on-transcriptions-and-summaries)\
Detailed guide: [Transcripts and summaries compared](https://help.nimbata.com/workflows/transcriptions#transcripts-and-summaries-compared)

## Read transcripts and summaries

> **Note:** To learn how to activate transcriptions first, read: [Turn on transcriptions and summaries](https://help.nimbata.com/workflows/transcriptions#turn-on-transcriptions-and-summaries).

Call transcriptions let you quickly find what your phone leads are talking about, without listening to the full recording. Nimbata gives you access to the transcript and the AI-generated summary of every recorded call. There are two ways to read them: use the Transcriptions column when you want to scan quickly across many calls, and the expanded call panel when you want to read a specific transcript in full or switch to the AI summary.

### Transcriptions column

1. **Open the calls log**

   - Go to [Activity > Calls](https://app.nimbata.com/activity/calls).

2. **Open the column editor**

   - Click the **three-dot menu** in the upper right of the calls list.

   ![The three-dot menu next to + Add view, marked.](https://help.nimbata.com/_astro/01-image_1qtigqr.CBEL1Xyc_Z24sAEP.webp)

   - Select **Edit Columns** from the pop-up menu.

3. **Add the Transcriptions column**

   - Find **Transcriptions** in the available columns list.
   - Click the arrow to move it to your **Selected Columns**.
   - Click **Close**.

   ![The Edit Columns for All Calls View dialog, with Transcription in the Available list and its arrow, and Close.](https://help.nimbata.com/_astro/02-image_1ogzit5.Ly8pl2Gv_Z1RsAP6.webp)

4. **Open a transcript**

   - The **Transcriptions** column now appears in your call list.
   - Click the transcript icon on any call row to read that call's transcription.

   ![The Transcription column with its book icon.](https://help.nimbata.com/_astro/03-image_sj4s71.uBh4A681_Q3o6n.webp)

> **Tip:** Transcriptions are processed after the call ends. Allow a few minutes before they appear.

### Expanded call panel

1. **Open the calls log**

   - Go to [Activity > Calls](https://app.nimbata.com/activity/calls).

2. **Filter to calls with recordings (optional)**

   - Click **Filters**, then **+ Add filter**.
   - Select **Recording** and set the value to **Yes**.
   - Click **Apply changes**.

   This limits the list to calls that have recordings and, therefore, transcripts and summaries.

   ![The Filters panel with a Call Outcome filter and a Recording filter set to Yes, and Apply Changes marked.](https://help.nimbata.com/_astro/04-image10dqygj_4n1j4q.B-zcaCDD_Hfiyi.webp)

3. **Expand the call**

   - Find the call whose transcript or summary you want to read.
   - Click the **downward arrow** on that call row to open the call detail panel.

4. **Open the transcript**

   - In the call detail panel, click **Transcript** to read the full written record of the conversation.
   - Nimbata displays the full transcript by default.
   - The call summary is derived from the transcript, so both are accessed from the same panel.

   ![An expanded call with the Transcript tab marked, showing the conversation.](https://help.nimbata.com/_astro/02-image_hoayk9.D_KGatIa_ZGxGn9.webp)

   ![The call's audio player above the Transcript and Summary tabs, with the transcript shown.](https://help.nimbata.com/_astro/04-image_v17zis.BuMRWXyd_1QIpbN.webp)

5. **Switch to the summary**

   - Click **Summary** to read the AI-generated overview of the call.

   ![The expanded call on the Summary tab, with the AI-generated summary marked.](https://help.nimbata.com/_astro/03-image_1mfuqis.BWMXgfgU_Z1WdoAu.webp)

🎉 You can now read transcripts directly in your call list or from the expanded call panel, and the transcript or summary you opened is ready to review.

Detailed guide: [Turn on transcriptions and summaries](https://help.nimbata.com/workflows/transcriptions#turn-on-transcriptions-and-summaries)\
Detailed guide: [Transcripts and summaries compared](https://help.nimbata.com/workflows/transcriptions#transcripts-and-summaries-compared)\
Detailed guide: [Download transcripts](https://help.nimbata.com/activity/recordings-and-transcripts#download-transcripts)

## Download transcripts

> **Tip:** Before you start: transcriptions must be enabled and the call must already have been processed. If you haven't set up transcriptions yet, follow: [Turn on transcriptions and summaries](https://help.nimbata.com/workflows/transcriptions#turn-on-transcriptions-and-summaries).

Transcripts can be downloaded individually from a call record, or in bulk by exporting your call activity data.

### Download a single transcript

1. **Open the call record**

   - Go to [Activity > Calls](https://app.nimbata.com/activity/calls).
   - Find the call whose transcript you want to download.
   - Click the **expand arrow** on the call row to open the call detail panel.

2. **Download the transcript**

   - In the call detail panel, locate the **Transcript** section.
   - Click the **download icon** to save the transcript as a text file.

### Download transcripts in bulk

Transcripts are included in a full call data export as a column alongside other call fields.

1. **Open the calls view**

   - Go to [Activity > Calls](https://app.nimbata.com/activity/calls).
   - Apply any date range or filters to narrow the calls you want to export.

2. **Add the Transcriptions column**

   - Click the **three-dot menu** in the upper right.
   - Select **Edit columns**.
   - Find **Transcriptions** in the **Available** list.
   - Click the arrow to move it to the **Selected** list.
   - Close the panel.

   ![The Edit Columns for All Calls View dialog, with Transcription in the Available list and its arrow.](https://help.nimbata.com/_astro/02-image_1ogzit5.Ly8pl2Gv_Z1RsAP6.webp)

3. **Export the data**

   - Click the **three-dot menu** above the list and select **Export data**.
   - In the **Export Calls** dialog, pick **.xlsx** or **.csv** under **Format**, then click **Export**.
   - If every row is already loaded on screen, or you ticked the rows you want, the file downloads straight away (unless it includes the **Transcription** column). Otherwise Nimbata prepares it on the server and gives you a download link, in the app and by email. The link works once and expires after 24 hours.

> **Note:** Transcripts exported in bulk appear as plain text within the spreadsheet column. For the full formatted transcript view, open the individual call record.

🎉 Your transcript is downloaded and ready to review or share.

Detailed guide: [Turn on transcriptions and summaries](https://help.nimbata.com/workflows/transcriptions#turn-on-transcriptions-and-summaries)\
Detailed guide: [Download charts](https://help.nimbata.com/activity/exports#download-charts)

## Share calls for training

> **Note:** Recordings require call recording to be enabled on your call flow. Transcripts require the transcription workflow to be active. See: [Turn on recording](https://help.nimbata.com/call-handling/call-recording#turn-on-recording) and [Turn on transcriptions and summaries](https://help.nimbata.com/workflows/transcriptions#turn-on-transcriptions-and-summaries).

Nimbata captures a full record of every call: audio, transcript, AI summary, tags, rating, and notes. Filter your call list down to the calls worth reviewing, then play, download, or export what you need to bring to your team for coaching and training.

### Find the right calls

1. **Open the calls log**

   - Go to [Activity > Calls](https://app.nimbata.com/activity/calls).

2. **Filter to calls with recordings**

   - Click **Filters**, then **+ Add filter**.
   - Select **Recording** and set the value to **Yes**.
   - Click **Apply changes**.

   This removes calls without audio from the list.

   ![The Filters panel with a Recording filter set to Yes, and Apply Changes marked.](https://help.nimbata.com/_astro/04-image10dqygj_4n1j4q.B-zcaCDD_Hfiyi.webp)

3. **Narrow by the signals that matter for training**

   Add further filters to surface the most instructive calls. Useful combinations include:

   - **Call Duration**: filter for calls above a minimum threshold to focus on substantive conversations.
   - **Tag**: filter by a specific Call Status tag (such as Sale Confirmed or Call Back Requested) to find calls worth replicating or reviewing.
   - **Rating**: filter by star rating to find either high-quality model calls or low-quality calls that need coaching.
   - **Talk Duration**: focus on calls where significant conversation occurred.

   > **Tip:** You can stack multiple filters. All conditions must be met for a call to appear in the results.

### Review a call before sharing

1. **Open the call detail panel**

   - Find the call in the filtered list.
   - Click the **expand arrow** on the call row to open the call detail panel.

2. **Review the call content**

   - Click **Play** on the call row to listen to the recording.
   - Click the **Transcript** tab in the detail panel to read the full conversation.
   - Click the **Summary** tab to read the AI-generated summary.
   - Check **AI Notes** for key moments the AI flagged during the conversation.

### Share with your team

1. **Download the recording**

   - Click the **Play** button on the call row to open the audio player.
   - Click the **download icon** in the player to save the audio file to your device.
   - Share the file by email, Slack, or your team's preferred channel.

2. **Download the transcript**

   - In the call detail panel, locate the **Transcript** section.
   - Click the **download icon** to save the transcript as a text file.
   - Share the file alongside the recording for full context.

> **Tip:** To share multiple transcripts at once, export them in bulk. Go to Activity > Calls, apply your filters, add the Transcriptions column via the three-dot menu, then click Excel or CSV at the bottom of the call list. Each transcript appears as a column in the export.

🎉 You now have the recordings and transcripts ready to use in your training sessions.

Detailed guide: [Play and download recordings](https://help.nimbata.com/activity/recordings-and-transcripts#play-and-download-recordings)\
Detailed guide: [Set up AI call analysis](https://help.nimbata.com/workflows/ai-call-analysis#set-up-ai-call-analysis)\
Detailed guide: [Post-call actions](https://help.nimbata.com/workflows/ai-call-analysis#post-call-actions)\
Detailed guide: [Tag calls automatically or by hand](https://help.nimbata.com/workflows/tagging-and-scoring#tag-calls-automatically-or-by-hand)