# Outbound calls

Nimbata's outbound calling feature lets your team call prospects back using your tracking numbers. It keeps a consistent caller ID while capturing the same recording, attribution, and AI-powered analytics you get on inbound calls.

## Connect the softphone

1. **Open the dialer**

   - Click the floating **phone button** at the bottom-right of your screen.

2. **Connect the dialer**

   - Click the blue **Connect** button in the pop-up.
   - Wait for the status to change from **Connecting…** to **Connected** (shown in green).

3. **Select your caller ID number**

   - Click **Select number**.
   - If you have already verified a caller ID, it appears in the list.
   - Click it to select it.

   ![The connected softphone with its number list open and a Tracking Num Pool number selected, above Add new Caller ID.](https://help.nimbata.com/_astro/01-imageqe4tg0_1s2d5j8.mJt6wIX0_1LYL98.webp)

   > **Note:** If no verified number appears, complete the verification steps below before continuing.

## Verify your caller ID

You must verify at least one number before making outbound calls. This confirms ownership and ensures compliance.

1. **Open the verification prompt**

   **If this is your first number:**

   - The dialer shows a **Verify caller ID** prompt automatically.
   - Click **Verify number**.

   **If you are adding an additional number:**

   - Click **Select number…**
   - Click **+ Add new caller ID** at the bottom of the drop-down menu.

2. **Enter your number details**

   - Select your **Country**.
   - Enter your **Phone number**.
   - Optionally enter a **Friendly name**.
   - Click **Send code** to receive a 5-digit verification code by call or SMS.

   ![The Verify a Number dialog with Receive code via Call or SMS, a phone number, the friendly name Personal Number, and Send code.](https://help.nimbata.com/_astro/02-image178wg3l_1ttfzp0.CbSvLa7u_Z1hxCvv.webp)

3. **Enter the verification code**

   - Type the 5-digit code into the **Verification code** boxes.
   - Click **Verify**.

4. **Finalize and select your number**

   - Click **Done** on the confirmation screen.
   - Your verified number now appears in the **Select number…** drop-down menu.
   - Click it to select it.

   ![The softphone's Select number list with the verified Personal Number above the Tracking Num Pool number.](https://help.nimbata.com/_astro/03-imagehexpo8_t9kasr.kDkgLVgr_23kjK7.webp)

## Make your first call

1. **Dial the number**

   - Enter the destination number on the keypad.
   - Click the green **phone** button to start the call.

🎉 Your outbound call is now live and being tracked in Nimbata.

## Quick-dial from the calls log

Instead of typing a number manually, you can dial directly from call activity:

- Go to [Activity > Calls](https://app.nimbata.com/activity/calls).
- Click directly on the caller's phone number in the log.
- The softphone launches with that number pre-loaded.
- Click the dial button to call them back.

## Softphone settings

Click the **gear icon** in the top-right of the dialer to customize your experience:

- **Auto-minimize**: automatically hides the softphone when you click outside it.
- **Dialpad sound**: toggles the tones played when pressing dialpad buttons.

## Choose your caller ID

Select which number the recipient sees from the **Select number…** drop-down menu:

**Tracking number (recommended)**

- The prospect sees the same number they originally called, keeping your outreach consistent.

**Verified business line**

- Your own verified business number, if you added one during setup.

![The softphone's Select number list with a verified Personal Number and a Tracking Num Pool number.](https://help.nimbata.com/_astro/04-image14f312h_vkxjrl.N0wgxqfw_Z2qyxWf.webp)

## Outbound calls in reports

Outbound calls are fully integrated into your Nimbata data alongside inbound calls.

- They appear in your [Activity > Calls](https://app.nimbata.com/activity/calls) log.
- They are marked with a blue **Outbound** tag in the **Direction** column.
- Attribution and analytics work the same way as for inbound calls.

## AI summaries and recordings

On **Marketing** and **Agency** plans, outbound calls receive the same automation as inbound calls: call recording, AI transcripts, summaries, sentiment analysis, and post-call workflow actions. You can also add manual notes, values, and tags directly from the activity log.

## Important considerations

**Pricing**\
Outbound calls are billed at the same rates as inbound calls for the country being dialed.

**Regional support**\
Outbound dialing is available in every country where Nimbata offers inbound tracking.

**Legal compliance**\
Agents are responsible for informing recipients that the call is being recorded, in line with local telecommunications regulations.

> **Warning:** Users must operate the outbound dialler in compliance with their local recording and privacy laws. Nimbata assumes no liability for users who fail to meet these legal requirements.

Detailed guide: [Turn on recording](https://help.nimbata.com/call-handling/call-recording#turn-on-recording)\
Detailed guide: [Turn on transcriptions and summaries](https://help.nimbata.com/workflows/transcriptions#turn-on-transcriptions-and-summaries)\
Detailed guide: [Play and download recordings](https://help.nimbata.com/activity/recordings-and-transcripts#play-and-download-recordings)