# Call log

Your calls are listed in [Activity > Calls](https://app.nimbata.com/activity/calls), the call activity report. This page shows how to create and delete views of that list, and how to filter any view by date or by value.

## Call views

Nimbata's call activity report comes with four predefined views: **Completed Calls**, **Only Answered Calls**, **Voicemail**, and **All Calls**. If none of these match what you need, you can create a custom view.

- **Completed Calls:** Calls where all call flow actions were completed.
- **Only Answered Calls:** Calls that were answered.
- **Voicemail:** Calls where the caller left a voicemail.
- **All Calls:** All raw call data with no filters applied.

> **Note:** You can create up to 10 views in total, including the 4 predefined ones.

### Create a view

1. **Start creating a new view**

   - Go to [Activity > Calls](https://app.nimbata.com/activity/calls).
   - Click **+ Add view**.
   - Select **Create new** from the drop-down menu.

2. **Name the view**

   - Enter a name for your new view.
   - Click **Next**.

   ![The Select a name for the View dialog with the name Missed Calls, and Next.](https://help.nimbata.com/_astro/01-image_1lya1od.xc7rBjon_Z25ansX.webp)

3. **Choose your columns**

   - The left column lists all available data fields.
   - The right column shows what is included in the view by default.
   - To remove a field, hover over it in the right column and click the **red X** that appears.
   - To change the column order, drag a field by its handle.
   - Click a field in the left column to add it.
   - Click **Next** when done.

   ![The Edit Columns for Missed Calls View dialog, with Available (35) fields on the left, Selected (9) on the right, and Next.](https://help.nimbata.com/_astro/02-image_1pd850k.C9LXHT4V_Vzjb3.webp)

4. **Configure view options**

   - Review and set the options below, then click **Finish**.

   ![The Settings: Missed Calls dialog with the view options, the In-depth view set to Open Pop-up, and Finish.](https://help.nimbata.com/_astro/03-image_sbiupj.Drcr-P8x_QLMC9.webp)

   - **Show audio player**: a play button appears next to each call that has a recording.
   - **Show transcription**: you get the option to access conversations under the **Transcription** column.
   - **Show heading icons**: each column displays its icon, so the columns are even easier to identify.
   - **Show column filters**: you can filter the data within each column.
   - **Share view with my team**: select it if you want your new view to be visible to your team's members.
   - **Edit tags in-line**: add tags to each call on the spot.
   - **In-depth view**: select whether you prefer expanding your rows or having your data show in pop-ups.

5. **Save the view**

   - Click your view's name tab.
   - Select **Save view** to store your settings.

   ![The Missed Calls view's tab and its menu, with Save view marked.](https://help.nimbata.com/_astro/04-image_1akqkv5.BbcPbo7Y_2bhJEt.webp)

🎉 Your custom view is ready. It appears as a tab alongside the default views in your calls log.

### Delete a view

- Click the view's name tab.
- Select **Delete view** from the menu.
- Confirm by clicking **Delete**.

![The Delete view dialog asking to remove the Missed Calls view, with Delete marked.](https://help.nimbata.com/_astro/05-image_x4614j.BSEMcuB-_1JV865.webp)

Detailed guide: [Filter call views](https://help.nimbata.com/activity/call-log#filter-call-views)\
Detailed guide: [Export call activity](https://help.nimbata.com/activity/exports#export-call-activity)

## Filter call views

Filters narrow your call data to exactly what you need. You can apply them to any view: the four default views and any custom views you have created. There are two types, **date filters** and **value-based filters**, and you can use them independently or together.

### Date filters

1. **Open the calls view**

   - Go to [Activity > Calls](https://app.nimbata.com/activity/calls).
   - Select the view you want to filter.

2. **Apply the date range**

   - Click the **date range picker** next to the Filters button.
   - Select the date range you want to view data for.
   - Click **Apply**.

   ![The date range picker on Completed Calls, with Last 12 Months and Apply marked.](https://help.nimbata.com/_astro/01-image_427cik.BYxi5bbf_UpeR.webp)

3. **Save or export the filtered view (optional)**

   **To save the view:**

   - Click the **three-dot menu** next to **+ Add view**.
   - Select **Save as**.

   ![The view's three-dot menu open, with Save as marked.](https://help.nimbata.com/_astro/02-image_17dtozx.CtCbXbNP_ZEjSey.webp)

   - Enter a name for the view and click **Save**.

   **To export the view:**

   - Click the **three-dot menu** and select **Export data**.

   ![The three-dot menu open on a saved view, with Export data marked.](https://help.nimbata.com/_astro/03-image_18ep3pw.CLkZQjt6_Z21laK8.webp)

   - Choose **.xlsx** or **.csv** and click **Export**.

   ![The Export Calls dialog with the Format menu open on .xlsx and .csv, and Export marked.](https://help.nimbata.com/_astro/01-image_mytjt4.gW8EYvpe_ZzN9sB.webp)

   - A blue notification confirms that the file is being prepared.
   - A bell notification appears when the file is ready.
   - Click the link to download.
   - You also receive a download link by email. The link works once and expires after 24 hours.

### Value-based filters

1. **Open the calls view**

   - Go to [Activity > Calls](https://app.nimbata.com/activity/calls).
   - Select the view you want to filter.

2. **Open the filters panel and select a filter**

   - Click **Filters** on the upper-left of the report.
   - Choose the filter you want, for example **Recording** to show only calls that include a recording.
   - Click **Apply**.

   ![The Filters panel with the Recording filter set to Yes, and Apply marked.](https://help.nimbata.com/_astro/05-image_1yxmptp.CMn2u75Q_Z1QaFmk.webp)

3. **Save or export (optional)**

   - Follow the same save or export steps as in the date filters above.

🎉 Your view is now filtered to show exactly the calls you need.

Detailed guide: [Call views](https://help.nimbata.com/activity/call-log#call-views)\
Detailed guide: [Export call activity](https://help.nimbata.com/activity/exports#export-call-activity)