# Plans and billing

Your plan sets a base subscription, and usage such as numbers, answered calls, SMS and add-ons is charged on top of it. You manage the subscription, your billing details and your invoices from [Account > Plans & Billing](https://app.nimbata.com/account/plans-and-billing).

## Pricing and extra charges

If you're reviewing your invoice and have questions about charges beyond your base subscription, this section explains what each charge covers.

> **Note:** The rates below apply to the United States. For other countries, visit [nimbata.com/pricing](https://www.nimbata.com/pricing) and select your country.

### Local number usage

Local numbers are charged based on your plan and usage.

| Plan      | Local Number (per month) | Answered Call (per call) |
| --------- | ------------------------ | ------------------------ |
| Agency    | $1.60                    | $0.03                    |
| Marketing | $2.30                    | $0.04                    |
| Pro       | $3.20                    | $0.06                    |
| Entry     | $4.60                    | $0.10                    |

**Note**: These charges apply *per number* and *per answered call*.

### Toll-free number usage

| Plan      | Toll-Free Number (per month) | Answered Call (per call) |
| --------- | ---------------------------- | ------------------------ |
| Agency    | $1.80                        | $0.13                    |
| Marketing | $2.50                        | $0.18                    |
| Pro       | $3.50                        | $0.28                    |
| Entry     | $5.00                        | $0.48                    |

**Note**: These apply if you're using *toll-free numbers* for your campaigns.

### SMS charges

| Plan      | Inbound SMS  | Outbound SMS |
| --------- | ------------ | ------------ |
| Agency    | Included     | Included     |
| Marketing | Included     | Included     |
| Pro       | Included     | Not included |
| Entry     | Not included | Not included |

Not every country supports SMS, so SMS rates and availability depend on the country of the number. Select your country on [nimbata.com/pricing](https://www.nimbata.com/pricing) to see them.

### Pre-call automations

> **Tip:** Billed at $0.01 per triggered call.

### Conversation intelligence

| Feature             | Charge                                             |
| ------------------- | -------------------------------------------------- |
| Call Transcriptions | $0.02 per minute, on Agency, Marketing & Pro plans |
| AI Call Summaries   | Included on Agency, Marketing & Pro plans          |
| Keyword Spotting    | Included on Agency & Marketing plans               |

### Add-ons

| Add-On                                | Charge                                          |
| ------------------------------------- | ----------------------------------------------- |
| **Extra Project** (beyond plan limit) | $15 per month, per project                      |
| **Extra Seat** (beyond plan limit)    | $5 per month, per seat                          |
| Whitelabel Account                    | $55 per month, on Agency, Marketing & Pro plans |

> **Note:** Agency plan includes unlimited projects and seats. Marketing plan includes 5 projects and 25 seats. Pro plan includes 2 projects and 4 seats. Entry plan includes 1 project and 1 seat.

Detailed guide: [Subscribe to a plan](https://help.nimbata.com/account/plans-and-billing#subscribe-to-a-plan)\
Detailed guide: [Change your plan](https://help.nimbata.com/account/plans-and-billing#change-your-plan)\
Detailed guide: [Invoices](https://help.nimbata.com/account/plans-and-billing#invoices)

## Subscribe to a plan

> **Note:** If you're unsure which plan is right for you, reach out via the in-app chat or [schedule a 1:1 demo](https://www.nimbata.com/nimbata-call-tracking-demo/).

1. **Open Account Settings**

   - Click your **user avatar** in the top-right corner.
   - Select [Account Settings](https://app.nimbata.com/account/profile).

2. **Go to Plans & Billing**

   - Click **Plans & Billing** in the Account Settings menu.

3. **Choose a plan**

   - Review the available plans and select the one that fits your needs.

   ![The Plans cards under Account Settings > Plans & Billing: Agency $149, Marketing $89, Pro $39 and Entry Free, each with its features and a Subscribe button, and the Annual and Monthly switch.](https://help.nimbata.com/_astro/01-image_pjj0ol.a3YYixbb_Z2w20Uv.webp)

4. **Complete billing and subscribe**

   - Fill in your billing details in the pop-up.
   - Click **Subscribe to \[Plan Name]**.

🎉 Your subscription is now active.

Detailed guide: [Pricing and extra charges](https://help.nimbata.com/account/plans-and-billing#pricing-and-extra-charges)\
Detailed guide: [Change your plan](https://help.nimbata.com/account/plans-and-billing#change-your-plan)

## Change your plan

You can upgrade, downgrade or update your subscription plan.

> **Note:** If you're unsure which plan best fits your needs, reach out via the in-app chat or [schedule a 1:1 demo](https://www.nimbata.com/nimbata-call-tracking-demo/).

1. **Open Account Settings**

   - Click your **user avatar** in the top-right corner.
   - Select [Account Settings](https://app.nimbata.com/account/profile).

2. **Go to Plans & Billing**

   - Click **Plans & Billing** in the Account Settings menu.

3. **Choose a billing cycle**

   - Select **Monthly** or **Annual** billing.

   > **Tip:** Switching to an annual plan saves up to 20%.

4. **Select your new plan and confirm**

   - Click **Upgrade**, **Downgrade**, or **Update** on the plan you want to move to.
   - Click **Yes** in the confirmation pop-up.

🎉 Your subscription plan has been updated.

Detailed guide: [Pricing and extra charges](https://help.nimbata.com/account/plans-and-billing#pricing-and-extra-charges)\
Detailed guide: [Cancel your subscription](https://help.nimbata.com/account/plans-and-billing#cancel-your-subscription)

## Billing details

Update your company information, Tax ID, billing address, or payment method directly from your Nimbata account.

1. **Open Plans & Billing**

   - Go to [Account > Plans & Billing](https://app.nimbata.com/account/plans-and-billing).

2. **Open Manage Subscription**

   - Click **Manage Subscription**.

3. **Add or update your Tax ID**

   - Enter your Tax ID in the field provided.

   ![The Manage Subscription panel beside Plans and Billing, with Billing Email and Update, Tax Id (optional) and Add, and the Cancel Subscription box.](https://help.nimbata.com/_astro/01-image_1jspg45.DM9PZyRt_Z1aSvsc.webp)

4. **Update your payment method**

   - Scroll down to your current payment method.
   - Click the **edit** button next to it.

5. **Enter new payment details**

   - Fill in your new billing details.
   - Click **Update**.

   ![The Update payment method pop-up for a Mastercard, with card number, expiration date, security code, name and address fields, and Update.](https://help.nimbata.com/_astro/02-image_vrqbyd.BK6fSsTO_1UsHRN.webp)

6. **Update your business information**

   - Go to [Account > Organization](https://app.nimbata.com/account/organization).
   - Update your details in the **Overview** and **Preferences** sections.

   ![The Organization settings with the Overview (company name and address), Preferences (timezone, currency, time, date and phone number formats) and Account & Privacy panels.](https://help.nimbata.com/_astro/03-image_4apthp.lVrn9_F5_ZGYx8e.webp)

🎉 Your billing details have been updated and will be reflected on future invoices.

Detailed guide: [Invoices](https://help.nimbata.com/account/plans-and-billing#invoices)

## Invoices

Nimbata sends your invoice by email after every successful payment. You can also access and download all past invoices directly from your account.

1. **Open Plans & Billing**

   - Go to [Account > Plans & Billing](https://app.nimbata.com/account/plans-and-billing).

2. **Find your invoices**

   - Scroll down to the **Invoices** section.

   ![The Invoices list under Plans & Billing, below Payment Methods, with each invoice's date, project, amount, status and its View and Download buttons.](https://help.nimbata.com/_astro/01-image_1k4woy9.iDclMbvF_27J9Ls.webp)

3. **View or download an invoice**

   - Click **View** to open a specific invoice in your browser.
   - Click **Download** to save it to your device.

🎉 Your invoice will open or download immediately.

Detailed guide: [Billing details](https://help.nimbata.com/account/plans-and-billing#billing-details)\
Detailed guide: [Pricing and extra charges](https://help.nimbata.com/account/plans-and-billing#pricing-and-extra-charges)

## Cancel your subscription

1. **Go to Plans & Billing**

   - Go to [Account > Plans & Billing](https://app.nimbata.com/account/plans-and-billing).

2. **Open Manage Subscription**

   - Click **Manage Subscription**.

3. **Open Cancel Subscription**

   - Expand **Cancel Subscription** at the bottom of the panel.
   - Read the warning: if you cancel, you're charged the running amount, and while you keep app access, your tracking numbers, call data, recordings and integrations are deleted.
   - If you have open invoices, settle them first; the cancel button stays disabled until you do.
   - Click **I understand, proceed to cancel**.

4. **Answer the exit survey and confirm**

   - Optionally, under **What made you decide to leave?**, pick your reasons and add any feedback. Your feedback helps Nimbata improve.
   - Click **Cancel plan** to finalize the cancellation, or **Keep my plan** to go back.

🎉 Your subscription has been cancelled. A confirmation message will appear on screen.

Detailed guide: [Change your plan](https://help.nimbata.com/account/plans-and-billing#change-your-plan)\
Detailed guide: [Pause a project](https://help.nimbata.com/account/projects#pause-a-project)